Elisa Mobile Broadband Customer Satisfaction.
By using the Ciqual client to identify, verify and resolve customer affecting issues impacting their mobile broadband service, Elisa significantly increased their mobile broadband satisfaction scores.
Complementing drive test data
At Ciqual, we believe that to truly provide a great customer experience you firstly need to measure from where the experience occurs.
Ciqual Session Insight Overview - Empowering Mobile Customer Service
Ciqual’s Session Insight solution provides the essential information required to address Mobile Data issues quickly and reliably.
Measuring Mobile Service Performance to Enhance the Customer Experience
With Session Insight, Mobile Operators now have the ability to constantly measure service
quality and quickly address associated network issues.