Smartphone Study Package
CIQUAL’s on device application provides many benefits based on real-time measurement
of the user’s experience and closed-loop communication between the mobile operator and their customers.
The solution is also a powerful user engagement tool that turns customers into advocates by reducing service performance complaints.
The CIQUAL on-device application enables the user to measure the actual connection performance to commonly used internet services right here, right now
and empowers the user to decide when and where
they use the service to enhance their personal experience.
Download Smartphone Study Package
LTE Study Package
Designed for Mobile Operators, this service measures the actual experience of 4G customers, providing a set of actionable reports and dashboards for Senior Management, Marketing, Networks and Devices teams. Mobile operators receive a 12 week program delivering a full understanding of 4G usage and performance.
The CIQUAL LTE Study Package is built from a highly distributed network of lightweight, intelligent software sensors running on LTE devices. The sensors measure service performance where it matters; on the customers device.
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Real – Time Customer Service
For rapid diagnosis and resolution of many of the issues Mobile Data customers are facing, CIQUAL provides Customer Service Representatives with real-time and historical information of the Mobile Data sessions of its customers.
Immediate on-screen visibility of performance means Representatives can quickly build trust and reduce customer frustration through an accurate knowledge of the service performance each customer has experienced.
Download Real-time Customer Service
- CIQUAL Solutions measure the actual per-session experience of each Mobile Data user and reports the user experience and service performance in real time.
- The most important and frequent performance and experience issues are identified, including slow throughput, service dropouts, connected but cannot browse, No Connection and Coverage problems.
- Trouble tickets containing user information
are automatically generated to accelerate fix.
Realistic Customer Experience Studies
Understanding the experience users receive
from their Mobile Data services is vital to realizing the potential for new revenues, differentiating your service, and increasing customer satisfaction.
CIQUAL’s cost-effective solution captures the subjective feedback of actual customers and compares this with how your customers are using your service, their location, their usage rate, and the time they are most active.
This enables you to measure and improve the service quality and actual customer experience of your Mobile Data users.