Customer-centric reporting with Ciqual Insight

CIQUAL Insight allows Network Engineers and Marketing staff to aggregate KPIs per customer, group of customers or devices across technologies, networks, operators and borders.

Voice Call analysis


Cell analysis

Device analysis

Data analysis

Customer complaint analysis


Coverage analysis

Wide-Angle View

Examine the user experience of the ‘silent majority’ who have problems but never call to complain

  • Packaged Web-based Analytics
  • Cloud-hosted SaaS
  • Feed into Enterprise BI / Data warehouse

Per-User View

  • Provide visibility of each customers actual service performance
  • Real-time view of user experience “right now”
  • Triage customer issues to:
    • Radio
    • Core
    • Device
    • Service / Internet

Learn more from our white papers or contact us: