CIQUAL are pleased to announce that a 2nd Spanish Mobile Operator has signed a deal to use the CIQUAL Customer Experience Studies solution.

With Customer Satisfaction of prime importance to this Mobile Operator, it is vital to understand the Mobile Broadband service aspects that affect the delivery of the best possible service experience. The CIQUAL solution captures subjective feedback from a set of Panellists and correlates this with the end-to-end Mobile Broadband performance achieved by the Panellists. The resulting Reports provide insight on how Mobile Broadband experience varies by many factors including network performance, user location, dongle type, time of day and service coverage.

Announcing the deal, Tom Walls, CIQUAL CEO commented, “Winning our 2nd major customer in Spain highlights the rising importance of the Mobile Broadband service for Operators. As we move towards LTE, and the delivery of a premier Mobile Broadband service, it is crucially important to understand the factors affecting Mobile broadband service experience.”

The Ciqual solution measures the end-to-end broadband performance of each user session and gathers subjective feedback from the customers as they use Mobile Broadband. The resulting correlated information leads directly to improvements in the mobile broadband service.

If you would like further details on how CIQUAL could deliver a Mobile Broadband customer experience panel to you please get in contact at info@ciqual.com

About CIQUAL
CIQUAL enables Mobile Operators to improve the services delivered to end-users through actual knowledge of the customer experience. Founded in 2008 and headquartered in Edinburgh, Scotland, CIQUAL is a privately held, venture-backed company with offices in the UK and Australia.

For more information, please visit www.ciqual.com