Edinburgh, UK – 13th October 2014 CIQUAL is pleased to announce Vodafone Qatar as its latest customer.
Vodafone Qatar has chosen Ciqual as the supplier of its customer experience management (CEM) solution. This follows Vodafone Qatar’s deployment of the newest 4G network in Qatar (http://www.vodafone.qa/en/4g).
"Through Ciqual’s unique device-based CEM solution, we will have the ability to get real-time feedback of all major network parameters across Qatar. We will use this granular information to better design upgrades of our network and, in the future, to start managing individual experience of customers who wish to enjoy this service", said Marc Norris, CCO, Vodafone Qatar.
“Measuring customer quality-of-experience from end-user devices will become the driving force behind mobile service quality improvements over the next decade”, said Tom Walls, CIQUAL CEO. “In choosing our solution, Vodafone Qatar demonstrates its leadership in improving customer experience.”
The CIQUAL solution provides actionable insights on individual and aggregated user experience for use by Customer Service, Marketing, Networks and Devices Teams. To find out more about the CIQUAL on-device customer experience solution, please visit our website (http://www.ciqual.com) or contact firstname.lastname@example.org.