Unique Insight Strengthens Customer Care and Retention, Increases Customer Satisfaction
CIQUAL Limited will be demonstrating the unique capabilities and functionality of the Session Insight system at Mobile World Congress taking place in Barcelona, Spain 16 – 19 February 2009. A live demonstration of Session Insight is available at the Scottish Development International stand (1E66). At the Sierra Wireless stand (AV99), evidence of Session Insight working with the latest Sierra Wireless HSPA+ wireless modems will be shown in a live demonstration.
Session Insight provides the most accurate, real-time, dynamic view of mobile broadband service performance and customer experience, delivering key customer experience indicators that enable mobile operators to assure a positive experience for their customers, benefiting customer care, increasing customer satisfaction and strengthening customer retention.
CIQUAL will also be demonstrating the first-to-market mobile line test solution, where a customer service representative will be able to test the performance of the mobile broadband ‘line’ to the customer’s laptop while the customer is still on the phone. .
About Mobile World Congress
The GSMA Mobile World Congress is an elite event in the global mobile Communications market. More than 50,000 key decision-makers in the mobile industry are expected to attend the 2009 Congress in Barcelona.
The Mobile World Congress presents a myriad of opportunities for mobile professionals and innovators from operators, value-added service providers, and equipment and device manufacturers from around the world. The Mobile World Congress provides the ideal personal experience and environment for networking with a select circle of mobile professionals who can positively impact your business.