Edinburgh, Scotland based telecoms company, CIQUAL today announced that it has secured funding of £1.25M to accelerate product development and sales of its Session Insight System to mobile operators’ worldwide. The investment was financed by a consortium consisting of Par Syndicate and Scottish Enterprise’s Scottish Co-investment Fund. CIQUAL’s Session Insight System delivers the missing piece in mobile operators’ mobile broadband strategy by delivering the most accurate, real-time, dynamic view of mobile broadband service performance and user experience that enables mobile operators to improve the quality of service offered to their customers. With this unique insight and planned increases to download speeds, coverage and capacity, mobile operators can now deliver a high quality broadband service at home and on-the-move.
Matt Hatton, Principal Analyst at industry research and consultancy firm Analysys Mason said “Mobile broadband will be the single biggest revenue driver for mobile operators’ over the next five years. To take advantage of this golden opportunity, mobile operators’ need to focus on understanding and optimising the user experience."
Tom Walls, Founder and CEO of CIQUAL said “Broadband communications are a crucial infrastructure component for a modern economy. We are focussed on enabling mobile operators’ to improve the service performance and experience each customer has when using mobile broadband.”
Paul Atkinson, Partner at Par Equity said “I am delighted that we have completed this investment and excited to be working with an innovative company with huge growth potential. CIQUAL is already delivering a world-class system to global customers and with this investment we believe CIQUAL can accelerate the expansion of its business.”
Session Insight delivers Key Customer Indicators such as throughput, latency and packet loss that provide the insight necessary for mobile operators’ to truly compete with fixed broadband providers and deliver an holistic customer service that aids customer care, strengthens retention and drives up service revenues.
The Session Insight System operates across all mobile network technologies and was recently used to measure the service performance experienced by users of the first live HPSA+ networks, where speeds up to 21Mbps are regularly achieved.