Ciqual Publishes Elisa Case Study


elisalogoEdinburgh, UK – 12th February 2014 CIQUAL is pleased to publish our case study with Elisa, the market leader by mobile subscriptions in Finland.

By using the Ciqual client to identify, verify and resolve customer affecting issues impacting their mobile broadband service, Elisa significantly increased their mobile broadband satisfaction scores.  Over a period of 8 weeks, a group of selected Elisa customers’ satisfaction scores improved by 50%, maintaining Elisa’s excellent customer service record.

To found our more information on how Ciqual achieved these results, please download our case study:  Elisa significantly increases mobile broadband customer satisfaction or contact us at