CIQUAL focus on measuring the true user experience of mobile data users, providing the future of on-device care.

The company’s solutions can measure the user’s end to end experience on all networks, all locations, at all times. By attaining these measurements, operators can interact with customers on a 1 to 1 basis while viewing their real-time experience and reduce service performance complaints to the Call Centre by educating customers on the performance they should expect.

In addition, CIQUAL solutions are also able to view network blind spots and give accurate visibility of the user experience as customers are offloaded to Wi-Fi partner networks, giving mobile operators the opportunity to prepare improved offload policies.

CIQUAL was founded in 2007 and since then have engaged with some of the world’s largest mobile operators and device suppliers. The company is based in Edinburgh, Scotland where research, development, marketing and customer support functions are located.

The CIQUAL founders bring over 70+ years mobile communications test and measurement experience of senior management, operations, R&D and marketing.

If you are interested in finding out more about CIQUAL and the Session Insight system, please email info@ciqual.com