Revolutionise your mobile customer's experience
Measure your users' true Quality of Experience from end-device to service.
CIQUAL enables mobile operators and enterprises to take action to quickly identify, verify and resolve individual customer affecting issues by correlating in real-time with network, device and service reachability.
Through our on-device application, CIQUAL provides a more effective communication channel, giving a voice to the ‘silent majority’ of consumers who churn rather than complain about poor Quality of Experience.
Focus on your customers
Enabling operators to evolve from a network focus to becoming truly customer-centric.
Improve your customer service
Identify, verify and resolve customer experience issues at first point of contact
360º view of your customers' mobile service experience
Providing a 360º view of your service, as experienced by your customer
Download our white paper and find out how Elisa Finland used Ciqual to identify the root causes for a surge in customer complaints and return their customer satisfaction scores to their excellent levels.
MVNOs are important players in our industry that have a hard time assuring their customers’ quality of service. They serve very real customers with high expectations on a network they cannot manage directly. How can they deliver consistent QoE?