Customer Insight solutions – Mobile Broadband Customer Experience CIQUAL

CIQUAL measure the true Quality of Experience (QoE) of a user’s mobile service from end-device to service. This enables mobile operators and enterprises to take action to quickly identify, verify and resolve individual customer affecting issues by correlating in real-time with network, device and service reachability.

Through our on-device application, CIQUAL provides a more effective communication channel, giving a voice to the ‘silent majority’ of consumers who churn rather than complain about poor Quality of Experience.

Latest Updates

  • Guest Blog: Mobile Broadband Roadtrip Results

    Each year Broadband Genie conducts a unique test of the UK’s mobile broadband services by pitting the major providers against each other in a real-world, head to head test.

  • Optus V Telstra

    Did you see the recent coverage on Telstra’s court action against Optus in Australia?

    Telstra are taking action against Optus around a television advert they say is misleading and that they have suffered a loss of potential customers as a result.

  • Ciqual Publishes Elisa Case Study

    CIQUAL is pleased to publish our case study with Elisa, the market leader by mobile subscriptions in Finland.