Revolutionise your mobile customer's experience
Measure your users' true Quality of Experience from end-device to service.
CIQUAL enables mobile operators and enterprises to take action to quickly identify, verify and resolve individual customer affecting issues by correlating in real-time with network, device and service reachability.
Through our on-device application, CIQUAL provides a more effective communication channel, giving a voice to the ‘silent majority’ of consumers who churn rather than complain about poor Quality of Experience.
Focus on your customers
Enabling operators to evolve from a network focus to becoming truly customer-centric.
Improve your customer service
Identify, verify and resolve customer experience issues at first point of contact
360º view of your customers' mobile service experience
Providing a 360º view of your service, as experienced by your customer
Download our white paper and find out how Elisa Finland used Ciqual to identify the root causes for a surge in customer complaints and return their customer satisfaction scores to their excellent levels.
5G brings many benefits to consumers and industry, with support for new services and applications, and substantial improvements from 4G. However, these benefits come at the cost of increased complexity for the network operator, and significant QoE challenges.