CIQUAL enables mobile operators and enterprises to take action to quickly identify, verify and resolve individual customer affecting issues by correlating in real-time with network, device and service reachability.

Through our on-device application, CIQUAL provides a more effective communication channel, giving a voice to the ‘silent majority’ of consumers who churn rather than complain about poor Quality of Experience.

Focus on your customers

Enabling operators to evolve from a network focus to becoming truly customer-centric.

Improve your customer service

Identify, verify and resolve customer experience issues at first point of contact

360º view of your customers' mobile service experience

Providing a 360º view of your service, as experienced by your customer

Download our white paper and find out how Elisa Finland used Ciqual to identify the root causes for a surge in customer complaints and return their customer satisfaction scores to their excellent levels.